RETURN & REFUND POLICY
Thank you for shopping at Flowing Heard. If you are not entirely satisfied with your purchase, we're here to help.
RETURNS
Eligibility Criteria: To be eligible for a return, please make sure that:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Time Frame: You have 15 to return an item from the date you received it.
Refund Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
SHIPPING
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will provide instructions on how to return the item.
CONTACT US
If you have any questions on how to return your item to us, contact us at sumishine24@gmail.com.
ADDITIONAL NOTES
- Items marked as final sale are not eligible for returns.
- We reserve the right to refuse returns that do not meet our return policy requirements.
This Return & Refund Policy was last updated on 2/20/2024.